Research on the influence of hospitalization satisfaction of surgical patients based on 5W1H theory

L.-W. Qian

Henan Provincial People’s Hospital, Zhengzhou, Henan, China. 549982502@qq.com

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• Public Health

OBJECTIVE: This paper combines the 5W1H method to study the influencing factors of hospitalization satisfaction of surgical patients, in order to improve their quality of hospitalization.

PATIENTS AND METHODS: 100 surgical patients were selected from Henan Provincial People’s Hospital, and they were randomly divided into the test group and the control group, with 50 cases in each group. The 5W1H and 5WHY hospitalization guidance interventions are used in the test group, and conventional hospitalization interventions are used in the control group. The psychological status, sleep quality, and bleeding volume of the two groups of test subjects were statistically analyzed.

RESULTS: The test research shows that compared with the control group, the test group showed better results than the control group considering mental state, sleep quality, and bleeding volume. The results are significantly different (p<0.05). The research shows that 5W1H can effectively improve mental health, sleep quality, and the satisfaction of hospitalized patients, which has certain clinical practical significance.

CONCLUSIONS: The satisfaction survey shows that satisfaction with postoperative hospitalization guidance intervention methods based on the 5W1H and the 5WHY is much higher than that of traditional hospitalization guidance interventions, and the degree of patient cooperation is higher. The 5W1H and the 5WHY-based postoperative hospitalization guidance interventions can help patients improve their awareness of postoperative hospitalization guidance methods and reduce patients’ doubts about hospitalization staff.

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